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Process & Excellence

Strong execution is what all great companies have in common. A good process will always yield to good results. The one thing you can really control is how you think and act. Outcomes are just causative assumptions.

We support our clients in building better management practices, adapting and appling Lean and Agile thinking and tools, and creating a lasting positive impact on day-to-day business performance.

We help organisations build better, faster, and more efficient processes by identifying, structuring, mapping, and designing processes, driving process transformations, defining and implementing governance, measuring process performance, and ensuring continuous improvement.

Selected engagements

Process Optimization

We helped our client overcome long customer response times during peak seasons by redesigning the service process. This led to an improvement in customer lead time by over 90%, without the need for additional resources or technology.

Operational Improvements

We helped a service organisation transition to a process-based management approach by defining process architecture, identifying all key processes, and redesigning the organisational setup. This was guided by the development of a detailed transformation roadmap.

Process Assessment

We conducted an assessment of the current processes in the Finance Management department to pinpoint areas for improvement, such as increasing efficiency in the finance function, exploring automation possibilities, and enhancing satisfaction among employees.

Lean Implementation

We supported several educational institutions in applying Lean practices to their daily processes, aiming to improve workflow efficiency, enhance teaching performance, and increase job satisfaction.