To buy or not to buy?
Service is a journey. It is challenged by the customer experiences, time and purpose through its lifecycle. One would expect any service to be simple, reliable and sometimes invisible, yet, constantly adaptive to serve the purpose of tomorrow.
At Gooliver we design better services for our clients with the aim to significantly improve customer journey experience and client business results.
Market sizing, customer profiling and segmentation, service purpose definition, development of portfolio composition, market entry.Success Stories
Assessment of service drivers, customer behavioral characteristics and incentives, customer journey and value stream mapping, customer centric service design, service canvas, design layouts, service iterative development.Success Stories
Organizational performance improvement: governance, people, processes, technology, infrastructure and finance, digital transformation, implementation assistance.Success Stories
Risk assessment, development and deployment of internal standards in line and beyond regulatory requirements, service built-in compliance design for financial institutions and other regulated industries.Success Stories
Sometimes we do engage in other types of projects as well. As long as they are valuable to our clients and their customers, meaningful to society and/or we are excited to discover something new.Success Stories