Selected engagements
Customer Experience Management
We trained a municipal agency with over 300,000 private customers to successfully define customer personas, map customer journeys, and execute customer-centric improvements. The organisation implemented various initiatives, leading to increased customer satisfaction and a reduction in inbound customer contacts.
Employee Experience Management
We conducted employee journey mapping for an organisation with over 15,000 employees, uncovering opportunities to enhance the employee experience as part of an ongoing digital transformation efforts.
Customer-Centric Initiatives
We conducted a series of focused interviews with the key customers of a dedicated fleet service provider. Based on the insights, we developed a three-year roadmap for improving customer experience and driving profitability growth.
